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Rules for using the site and the general conditions of contact-led cooperation.

Terms of Service for kuliberda.ai

Last updated: March 21, 2026

§1 General Provisions

  1. These Terms of Service set out the rules for using the website kuliberda.ai (hereinafter: the "Website") and the general conditions for establishing cooperation with Kuliberda Labs Dawid Kuliberda, with its registered office in Krakow, Poland, Tax Identification Number (NIP) registration pending, registered in the Central Register and Information on Economic Activity (CEIDG) (hereinafter: the "Service Provider").

  2. Contact with the Service Provider: dawid@kuliberda.ai.

  3. Use of the Website constitutes acceptance of these Terms of Service. If you do not agree with their content, please leave the Website.

§2 Nature of the Website and Definitions

  1. The Website is informational, contact-oriented and commercial in nature. It serves to present the Service Provider's offer, to enable initial contact and to allow ordering of digital products and services via order forms and online payment (Stripe).

  2. The Website enables both browsing the offer and directly ordering selected digital products (e.g. AI Guide, SKAN AI, Starter Assistant) with online payment. Purchase of more complex services (automations, AI systems) requires individual arrangements and acceptance of terms by both parties.

  3. Definitions:

    • User — any person using the Website,
    • Client — a User who has established cooperation with the Service Provider on the basis of a separate agreement or email arrangements,
    • Consumer — a natural person performing a legal act not directly related to their business or professional activity (Article 22¹ of the KC (Polish Civil Code)). Pursuant to Article 385⁵ of the KC, consumer protection also applies to entrepreneurs registered in the CEIDG where the contract is not directly related to their professional activity,
    • Services — the services provided by the Service Provider as described in §3,
    • Digital Content — data produced and delivered in digital form, in particular e-books, guides, training materials (e.g. the "AI Guide"),
    • Form — a contact or audit form available on the Website.

§3 Services

  1. The Service Provider provides services in the field of consulting, designing and implementing solutions based on artificial intelligence, in particular:

    • AI audits — analysis of business processes for automation using AI,
    • consultations and workshops — strategic advisory and AI training,
    • AI assistant deployments — configuration and launch of AI assistants tailored to the Client's processes,
    • process automation — design and implementation of automation using AI tools,
    • AI systems design — end-to-end AI systems tailored to the Client's needs.

  2. The detailed scope, delivery timeline and terms of each service are determined individually — by email correspondence, a call or a separate service agreement.

§4 Pricing and Terms of Cooperation

  1. Pricing information presented on the Website is indicative and does not constitute an offer within the meaning of Article 66 of the Civil Code (Kodeks cywilny).

  2. Indicative price ranges for services:

    | Service | Indicative price range (net) | |---------|------------------------------| | AI Guide | from PLN 149 | | AI Assistant | PLN 1,500 – 2,500 | | Process Automation | PLN 4,000 – 8,000 | | AI System | PLN 10,000 – 20,000 |

  3. The final price depends on:

    • the scope and complexity of the process,
    • the level of integration with the Client's existing systems,
    • the required infrastructure,
    • the number of iterations and scope of post-deployment support.

  4. Cooperation commences only upon acceptance of terms by both parties — in the form of a signed agreement, an accepted offer or an explicit email confirmation.

  5. Net prices are subject to VAT at the applicable rate, provided the Service Provider is a registered active VAT taxpayer.

§5 Contact and Audit Form

  1. By submitting a Form, the User:

    • confirms that the data provided is true and up to date,
    • consents to being contacted in response to the inquiry,
    • declares that they are not submitting unlawful content, content infringing the rights of third parties, or data they are not authorized to share.

  2. The Service Provider reserves the right to:

    • not respond to submissions constituting spam, abuse or obvious trolling,
    • restrict access to the Form in the event of detected abuse (rate limiting),
    • refuse to establish cooperation without stating reasons.

  3. Submitting a Form does not constitute the conclusion of a contract. It is merely an invitation to enter into discussions regarding potential cooperation.

§6 Performance of Services

  1. Services are performed with due diligence, in accordance with the Service Provider's current knowledge and experience in the field of artificial intelligence.

  2. The Service Provider shall inform the Client of the progress of performance and of any material obstacles that may affect the timeline or scope of the service.

  3. Acceptance of deliverables takes place in the manner specified in the agreement or email arrangements. In the absence of separate arrangements, the Client has 7 business days from the presentation of the deliverable to submit comments. Failure to submit comments within this period constitutes acceptance.

§6a Digital Content — AI Guide and Training Materials

  1. The Service Provider offers Digital Content (in particular the "AI Guide") for purchase via the Internet. The purchase of Digital Content constitutes a distance contract within the meaning of the Act of 30 May 2014 on Consumer Rights (hereinafter: "UPK" (ustawa o prawach konsumenta)).

  2. Right of withdrawal: The Consumer has the right to withdraw from the contract within 14 days from the date of conclusion of the contract, without stating reasons (Article 27 UPK).

  3. Exclusion of the right of withdrawal for Digital Content (Article 38(13) UPK): The right of withdrawal does not apply where all of the following conditions are met: a) the Consumer has given express and prior consent to the commencement of delivery of the Digital Content before the expiry of the withdrawal period — by checking the appropriate checkbox at the time of purchase, b) the Consumer has been informed of the loss of the right of withdrawal upon delivery of the Digital Content, c) the Service Provider has provided the Consumer with confirmation of the conclusion of the contract on a durable medium (email).

  4. Required checkbox text at the time of purchase:

    ☐ I consent to the immediate delivery of the digital content and acknowledge that upon its delivery I will lose the right to withdraw from the contract.

  5. Withdrawal form: The Consumer may withdraw from the contract by submitting a declaration to dawid@kuliberda.ai or by using the model withdrawal form constituting Annex No. 1 to these Terms of Service.

  6. In the event of an effective withdrawal, the Service Provider shall refund to the Consumer all payments received without undue delay and no later than within 14 days from the date of receipt of the withdrawal declaration, using the same method of payment as used by the Consumer.

  7. The provisions of this section apply accordingly to entrepreneurs registered in the CEIDG who benefit from consumer protection pursuant to Article 385⁵ of the KC (Polish Civil Code).

§7 Liability

  1. The Service Provider is liable for the diligent performance of the agreed scope of work.

  2. The Service Provider does not guarantee any specific business outcome. AI systems are supporting tools — their effectiveness depends on many factors, including data quality, the Client's internal processes and changes in the business environment.

  3. AI systems may make errors. The Client is responsible for verifying critical decisions, documents and actions taken using deployed AI solutions.

  4. The Service Provider shall not be liable for:

    • damages resulting from the use of AI system outputs without verification by the Client,
    • interruptions in the operation of AI systems caused by outages of third-party providers (OpenAI, Anthropic, Google, and others),
    • damages resulting from the provision of false or incomplete data by the Client,
    • lost profits (lucrum cessans).

  5. With respect to Clients who are consumers within the meaning of Article 22¹ of the KC (Polish Civil Code) and entrepreneurs registered in the CEIDG who benefit from consumer protection pursuant to Article 385⁵ of the KC, the provisions of paragraph 4 above apply to the extent permitted by mandatory provisions of law, in particular the Act on Consumer Rights (ustawa o prawach konsumenta).

§8 Intellectual Property

  1. Content on the Website (texts, graphics, layout, materials) is protected by copyright and constitutes the property of the Service Provider, unless expressly stated otherwise.

  2. Copying, distributing or commercial use of content from the Website without the written consent of the Service Provider is prohibited.

  3. Rights to works created in the course of service delivery (code, configurations, prompts, documentation) are governed by the separate service agreement concluded with the Client.

§9 Complaint Procedure

  1. The Client may submit a complaint regarding the services provided by the Service Provider.

  2. Complaints shall be submitted in writing or electronically to: dawid@kuliberda.ai.

  3. A complaint should contain:

    • the Client's identification data,
    • a description of the subject matter of the complaint and the circumstances justifying the complaint,
    • the expected manner of resolution.

  4. The Service Provider shall consider the complaint within 14 days from the date of its receipt and shall inform the Client of the manner of its resolution.

  5. Clients who are consumers may avail themselves of out-of-court complaint resolution and redress procedures, in particular:

    • mediation conducted by the competent Regional Inspectorate of the Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej),
    • the European Commission's ODR platform: ec.europa.eu/consumers/odr.

§10 External Links

The Website may contain links to external services (Calendly, LinkedIn, Substack, and others). The operators of those services are responsible for their content, privacy policies and operating rules. The Service Provider is not liable for the operation of external services.

§11 Personal Data

The rules for the processing of personal data are set out in the separate Privacy Policy available at kuliberda.ai/privacy.

§12 Amendments to the Terms of Service

  1. The Service Provider reserves the right to amend the Terms of Service for important reasons, in particular:

    • changes in legislation affecting the content of the Terms of Service,
    • changes in the scope or manner of provision of services,
    • changes in the technical conditions of service provision.

  2. The Service Provider shall notify of amendments to the Terms of Service by publishing the new version on the Website 14 days in advance before the amendments take effect.

  3. A Client who does not accept the amendments to the Terms of Service has the right to terminate the cooperation without additional costs within 14 days from the date of notification of the amendment.

  4. Use of the Website after the amendments take effect constitutes acceptance of the new Terms of Service.

§13 Governing Law and Dispute Resolution

  1. These Terms of Service are governed by Polish law.

  2. In matters not regulated by these Terms of Service, the relevant provisions of the Civil Code (Kodeks cywilny), the Act on Consumer Rights (ustawa o prawach konsumenta) and the Act on Provision of Electronic Services (ustawa o świadczeniu usług drogą elektroniczną) shall apply.

  3. Disputes between the Service Provider and a Client who is not a consumer shall be resolved by the court having jurisdiction over the registered office of the Service Provider.

  4. Disputes involving consumers shall be resolved by the court having jurisdiction in accordance with the provisions of the Code of Civil Procedure (Kodeks postępowania cywilnego) (as a rule — the court having jurisdiction over the consumer's place of residence).

§14 Contact

For matters relating to the Website, the Terms of Service and cooperation: dawid@kuliberda.ai

These Terms of Service comply with the Act of 18 July 2002 on Provision of Electronic Services (ustawa o świadczeniu usług drogą elektroniczną), the Act of 30 May 2014 on Consumer Rights (ustawa o prawach konsumenta) and the Civil Code (Kodeks cywilny).

Annex No. 1 — Model Withdrawal Form

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: Kuliberda Labs Dawid Kuliberda, Krakow, Poland, email: dawid@kuliberda.ai

I/We() hereby inform you of my/our() withdrawal from the contract of sale of the following goods() / for the provision of the following service() / for the delivery of digital content in the form of(*):

Date of conclusion of the contract() / receipt(): _______________

Name(s) of the consumer(s): _______________

Address of the consumer(s): _______________

Signature of the consumer(s) (only if this form is submitted in paper form): _______________

Date: _______________

(*) Delete as applicable.