Kuliberda Labs · Care
Once you have accepted your assistant or automation, you can put it under our Care. We check on it every day, and if something within the accepted scope stops working, we fix it as part of your plan.
AI model providers release new versions, and the programs your assistant connects to change when they get updated. A rule that worked on the day of acceptance can quietly stop working after one of those changes.
Sometimes someone in the company only notices weeks later. The deployment was accepted, after all, so nobody was checking what it produced.
Accepted deployment
Daily health check
the status goes to our dashboard
Your support request
A response within an agreed time
Fixes within the accepted scope
At 9:00 every day an automatic check sends the status of your deployment to our dashboard. It alerts us when an error appears or when the check itself sends nothing back. We set this check up and test it separately for each deployment.
Under Care we respond to a support request within 2 business days, and under Priority Care within 4 business hours (Mon-Fri, 9:00-17:00 Polish time). That response is our first assessment of the request and the next step. How long the fix takes depends on the fault.
Care includes up to 3 hours a month of work by KL agents, the AI agents we run, and Priority Care up to 8 hours. We count the active time our system spends maintaining your deployment, and Dawid's oversight is part of the service. Unused hours don't carry over to the next month.
We find what caused a fault and fix it. We install updates in a way that keeps the features you already use working, and small adjustments are covered by Care as well.
Up to 30 minutes once a month to review your deployment, included in the price of Priority Care.
For an accepted AI Assistant or AI Automation. Prices are net of VAT.
PLN 500 net / month
within 2 business days
up to 3 h of work by KL agents / month
daily health check at 9:00, fixes and small changes within the accepted scope
as part of handling your support requests
PLN 1,000 net / month
within 4 business hours, Mon-Fri 9:00-17:00 Polish time
up to 8 h of work by KL agents / month
same as Care
up to 30 min once a month, included
We set the scope and service level in the contract and quote it individually.
To start Care, you choose a plan and we write its scope into the contract. The paid period begins once the agreed scope has been accepted and the instructions handed over, on a date we both agree to.
For 30 days after acceptance we fix defects and tune the deployment within the accepted scope, at our own cost. This warranty work doesn't use up your Care allowance.
You pay for Care from the first month. You can also take it during the warranty period, and you don't pay extra for fixing defects the warranty covers.
We bill Care monthly, with no annual commitment. It runs until you give notice, which takes effect at the end of the current period.
Places on Priority Care are limited.
Questions
For 30 days after acceptance we fix defects in the accepted scope at our own cost, under the warranty. You can also take Care for PLN 500 net a month: every day at 9:00 we check how the deployment is running and fix faults within the accepted scope. Priority Care, at PLN 1,000 net a month, gets a response within 4 business hours. AI System Care is priced to its scope. New features are quoted separately.
Yes. Care runs month to month with no annual commitment and continues until you give notice, so there is nothing to confirm each month. Notice takes effect at the end of the current period.
The accounts and API keys belong to you. Copyright in what we built for your company, and in its documentation, passes to you once you have paid the full fee. Kuliberda Labs' own tools stay with us, and you use them under a licence. You receive the documentation and instructions at acceptance. Under Care, wherever monitoring is in place, we check the deployment every day at 9:00.
You do, directly to the providers of AI models, API access, hosting and accounts, unless the contract says otherwise. You take out the AI subscription in your company's name, so the bill for the models comes straight to you.
The sources the assistant works with are listed in the deployment scope. If we process personal data on your behalf, we sign a data processing agreement (Article 28 GDPR) before we get access to that data. The content of each task goes to the provider of the AI model whose subscription the assistant runs on. The details are in §11 of our Terms of Service.
One role that supports the owner or a person you choose.
Works through the inbox and drafts letters, pulling what it needs from your documents.
from PLN 4,500net
See the AI Assistant
A specific process that runs automatically, following set rules.
An enquiry arrives by email and a quote comes out of the price list with no retyping.
from PLN 7,500net
See AI Automation
Several roles and processes, with their integrations, joined up into one way of running the company.
For when several people or departments need to work with AI on shared data.
from PLN 20,000net
See AI System